Who plans my loved one’s care?
When you engage our services, the Administrator (the company owner or alternate administrator) will help you select the services best suited for your loved one. Afterwards one of our Registered Nurses, along with a professional Nurses Aide, will visit your family to finalize details of the care plan.

How often do supervisors observe or check-in on caregivers?
You will have peace of mind in knowing that Administrators check-in on caregivers on a regular basis. Because we are in constant communication with our professional Aides, we always know the status of every patient’s care plan.

Do check-ins occur over the phone, via progress reports, or in person?
We pride ourselves on keeping detailed information on each patient’s care. Agency Administrators receive regular progress reports on every case via the Nurses Aide. The administrator will follow-up over the phone, or in person, on every report that warrants additional information.

How often are care plans reevaluated?
Care plans are constantly evaluated and adjusted to meet your loved one’s changing needs. A formal evaluation is conducted every six months.

Are caregivers available 24 hours a day?
Yes. Caregivers are available 24 hours a day, seven days a week. We are able to provide continuous care when needed.

Are supervisors on call 24 hours a day?
Yes. Advocate Home Care Administrators are on call 24 hours a day. Rest assured that should an emergency arise, we are here to assist you.

What are your Nurses Aides’ Qualifications?
At Advocate, our Nurses Aides are thoroughly screened to ensure that they not only meet State requirements, but are also held to the highest professional standards your loved one deserves. Our extensive list of qualifications includes:

• Photo ID/Social Security Card
• Physician Statement of good health and free from communicable diseases, including tuberculosis
• Clear criminal and motor vehicle background checks
• Additional Training in:
  • HIV/AIDS
  • OSHA
  • Alzheimer’s
  • Assistance with Medications
  • Domestic Violence

If I request a new caregiver, what is the longest time it will take to find a new match?
As part of our commitment to our patients, we want to make sure that we match your loved one with the best possible nurses aide. We regularly evaluate our Nurses Aides and make adjustments when necessary. However, in those rare instances when there is an imminent need for change, we can dispatch a new aide within 24 hours.

If my caregiver is sick, will he or she contact me directly? Will you inform me if a new caregiver will be coming?
Our Nurses Aides are in constant contact with our office. Your caregiver may attempt to reach you directly, however, they will also contact us. Regardless of their ability to reach you, we will immediately make arrangements for a substitute.

Will caregivers change periodically or will I most likely have the same person(s)?
We strive for consistency. Familiarity is important to your loved one’s care and we do our best to keep familiar faces around each patient. While we cannot avoid the occasional replacement, we assign caregivers with a long-term commitment in mind.

When is payment due? What are my payment options?
Advocate has a bimonthly billing policy for services provided. For your convenience we accept checks, Visa, MasterCard, American Express, and Discover.

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